MERA Customer Service Practice Exam 2025 - Free Customer Service Practice Questions and Study Guide

Question: 1 / 400

How should you show respect for a customer's business card?

Never write on it.

Put it in your purse or wallet for safe keeping.

Make some comment to indicate you have read it.

Demonstrating respect for a customer's business card is essential in building rapport and fostering a positive relationship. Making a comment to indicate that you have read the card showcases your attentiveness and interest in the individual and their business. This action creates a connection and reinforces the notion that you value their information and the opportunity to engage with them.

Such a response can lead to meaningful conversation and demonstrates professionalism, making customers feel acknowledged and significant. This can be particularly important in customer service settings, where personal connections often contribute to long-lasting relationships.

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Ask them if you can put it in the bowl used for drawing prizes.

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